Dear Adobe: Paying Customers Shouldn’t be 2nd Class to Pirates… Sort it Out

As a paying customer, there’s a certain level of quality, service, and support I expect when using your products. If I’m paying hundreds of dollars a year, I shouldn’t get a worse experience than pirates enjoy… I mean, why wouldn’t I just pirate?

After a year of paying, I was randomly kicked out. I had to spend hours with “Kevin” in support to get the product I’ve been paying for actually work again. It’s bad enough that “Kevin” has a command of English well below my 2nd grader, but that it took hours is simply unacceptable.

No, what’s really unacceptable is that this needless re-validation had to happen at all. Get your business sorted, you doinks.

Adobe may be miles ahead of the freeware competition when it comes to ultra-niche applications, but for most of us, we don’t need all that. We just need access to what we’re paying for, and for it to, you know, actually work.

And when it doesn’t, I need someone I can talk to who can fix it. “Kevin” is not that guy.

So Adobe, pretty please, please and thank you, with however many cherries on top you may desire, get it sorted. Make the experience for paying customers less painful than it is for pirates. I’m likely only one of three or four of the dozens of people I know using your software who actually pays for it.

And while $20-30 a month doesn’t seem like much, it’s your bread and butter. It’s thousands over the time I’ve been using it.

Sort it out.

Image attribution:

Pixabay

 

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