If you didn't authorize AOL to bill you, the obvious question is how on earth this could have come to pass in the first place. It's entirely possible that you're the victim of identity theft, mistaken identity or alcoholism.

If your account was billed on one of these aforementioned grounds, we strongly recommend you contact your local law enforcement, credit card agencies and twelve-step programs.

If you did not authorize AOL to bill your account, please see our AOL Unconditional 100% Refund Guarantee™ page to complete your refund in full.

If you haven't already requested disconnection of services, please do that first, and you will be returned to this page when you have completed the process. Disconnect my AOL service.

Get a Refund from AOL for AOL Service, Refund Current AOL Charges, Refund Past AOL Charges, Refund Other AOL Services, Refund Charges I Authorized AOL to Process, I Never Authorized AOL to Bill Me, AOL's Unconditional 100% Refund Guarantee™.

If you have questions, concerns or comments, please check out our tutorials, Frequently Asked Questions, Help, Customer Service Chat, or Live Human Response pages.